Service & Repairs
We, at Ital Espresso Worx, offer expertise servicing and maintenance on both industrial and commercial coffee machines. Our dedicated team of technicians pride themselves in restoring and servicing machines back to pristine condition. This leaves you with a quality machine and one less thing to worry about when making that extra special cup full.
We pride ourselves on providing first rate equipment and service to the Ho.Re.Ca. Industry as well as to the private and corporate sector. With over 30 years in the industry, we can meet and exceed your needs and expectations where quality and service excellence is industry benchmark. We are geared to supplying and servicing your equipment on a national level with a wide network of contracted technicians and warehouse facilities all over the country.
- Installation of coffee machines will be completed by Ital Espresso Worx (unless otherwise stated due to area situated) at a fee of R 650.00 excluding VAT. A pressure regulator is recommend upon installation at the current list price.
Technical Support & Call Outs
- Technical Support is provided by Ital Espresso Worx with a 24 hour turnaround time on calls logged with the office.
- We will charge a Call-Out Fee. Our price is R 500.00 excluding VAT. This Call-Out includes the first hour of labour free of charge and then a labour fee of R 350.00 per hour will be charged thereafter.
- Spare parts used in the servicing & repair of your coffee machine will be charged at the current list price.
- Call-Outs are to be logged with our office on 011-440-4406. A schedule will then be booked with the technician.
- A detailed job card incorporating details of the job carried out as well as time spent on the job will be completed by the technician. A representative will need to sign off the job card as proof of job carried out.
- All Call-Outs are strictly COD. Our technicians have been authorised not to leave the customer until payment has been received, either by cash or electronic transfer.
- This job card will then follow an invoice with a reference number.
Uplifting of Coffee Machine & Loan Unit
- Should the machine need to be uplifted for repairs, the technician will install a temporary loan machine at no charge. You will then be contacted regarding your coffee machine timing on repairs with a relevant quote as an indication of the costs to repair or overhaul your coffee machine.
- If satisfied with quote and approval has been given to a representative of Ital Espresso Worx, work will commence.
- Once machine is complete and ready for delivery. You will be contacted regarding payment. Once payment has been received in our bank, we will schedule the re-installation of your coffee machine.
- Should the loan machine start to give problems and a call out has been logged. No fee will be charged to the customer.